What should I do if I see a "Reader Disconnected" error message? (Orange error banner on the kiosk)

Our Card Readers are designed to reconnect automatically, but sometimes poor network conditions can cause them to need help reconnecting. If you see a "Reader Disconnected" message, follow these steps:

1. Check the reader battery.

   1. Tap the button on the left side of the card reader. Take note of the LED lights that show.

      * No LEDs or a single LED indicates a low battery

      * 4 LEDs means the reader is fully charged

      * A flashing LED indicates the reader is charging

      * If the outer left and outer right LEDs are flashing rapidly, the reader has a hardware failure and will need to be replaced. Contact us immediately!

      

      
      
      

2. If the reader LEDs indicate an acceptable charge, make sure you are in the Kind Kiosk app. Tap 5 times quickly in the bottom right corner of the screen to open the admin panel.

   Enter your admin PIN. You can find this in the Kind Kiosk dashboard under the organization settings.

   Click "Quit App."

   • If your kiosk is in kiosk mode, the app will automatically relaunch.
   • If not, tap the Kind Kiosk icon to reopen it manually.

You will see the "reconnecting" banner when the app opens, but it should go away once properly connected.

If you need help, text us at 858-264-3999 or email support@kindkiosk.com — we’re happy to assist!