Credit Card Reader

Card Reader Disconnected

Our Card Readers are designed to reconnect automatically, but sometimes poor network conditions can cause them to need help reconnecting. If you see a "Reader Disconnected" message:

1. Check the reader battery by tapping the button on the left side of the card reader. Take note of the LED lights that show.

   • No LEDs or a single LED indicates a low battery

   • 4 LEDs means the reader is fully charged

   • A flashing LED indicates the reader is charging

   • If the outer left and outer right LEDs are flashing rapidly, the reader has a hardware failure and will need to be replaced. Contact us for a replacement!

2. If the reader LEDs indicate an acceptable charge, make sure you are in the Kind Kiosk app. Tap 5 times quickly in the bottom right corner of the screen to open the Admin Panel. 

   • Enter your admin PIN. You can find this in the Kind Kiosk Dashboard under the organization settings.

   • Click "Quit App."

   • If your kiosk is in Kiosk Mode, the app will automatically relaunch. If not, tap the Kind Kiosk icon to reopen it manually.

   • You will see the "reconnecting" banner when the app opens, but it should go away once properly connected.

See below for a Quick Guide to the card reader lights: